Customer service

We ship nationwide via LBC, J&T Express and partner couriers. Metro Manila arrives in 2–4 days, Luzon 3–6, Visayas 4–8, Mindanao 5–9 business days after dispatch.

Orders placed before 12 PM PH time on business days are picked the same day from the Cordillera facility or our Manila warehouse. You'll receive a tracking number by email once the courier picks up.

Chocolate is heat-sensitive: we pack every order with insulation, and we hold shipments during extreme heat advisories rather than risk a melted box. You'll be notified if this affects your order.

We accept GCash, Maya, GrabPay, ShopeePay, QR Ph, and Visa/Mastercard through PayMongo. Card details never touch our servers.

Cash on delivery (COD) is available in Metro Manila and select Luzon areas for orders within courier limits — a small handling fee applies and is shown at checkout.

All prices are in Philippine pesos. Displayed totals are computed on our servers from our ERP system and include VAT where applicable.

If your chocolates arrive damaged or melted, photograph the package and contact us within 48 hours of delivery — we'll replace or refund the affected items.

Because these are food products, we can't accept returns for change of mind on opened items. Unopened, undamaged goods in original packaging can be returned within 7 days for a refund less shipping.

Approved refunds are returned through the original payment channel. Card and e-wallet refunds typically post within 5–10 business days depending on your provider.

Email orders@sergs.com — we answer within one business day. Include your order number (it looks like SO-SHOP-2026-00001) for the fastest help.

For brand partnerships and wholesale, reach us through networks.sergs.com.